Terms of booking and payment
Terms of booking and payment

Temporary addition to our booking conditions on 18.8.2021: In case of cancellation we will not refund the payments, but in case of restrictions imposed by the authorities due to the coronavirus pandemic we can exchange the completely paid bookings to a gift card that can be used to rent any of our accommodation until 31.7.2022, provided the booking is postponed to the same weekdays 6 weeks or more before the arrival.

All commitments on this website are made between the customer and the seller Evo Nature Ltd. The seller can also be called with the auxiliary business names Peace and Privacy or Peace & Privacy or Evon Luonto Oy in Finnish language.

    1. The destinations’ base price normally includes the use of the following facilities; accommodation, kitchen, bathrooms and a single sauna. With the base price the customer independently retrieves and returns the key to the keycode box and cleans up the destination after use. We are only able to provide additional on-site services if they have been booked and paid for in advance.
    2. Additional services such as customer reception, hot tubs, bedsheets, preparations for saunas and hot tubs, various food and meeting services and the final clean-up is always reserved and billed separately with each offer.
    3. The reservation is confirmed from the customers side when the customer accepts the reservation via phone or email. Thereafter, the reservation can no longer be canceled. The customer is required to pay 30% of the whole reservation price when booking.
    4. If the reservation is made less than 6 weeks before the appointed time the customer is required to pay the full reservation price while booking.
    5. The booking is confirmed when the customer has paid 30% of the booking fee by the due date or the full amount of the booking at once. The final payment of 70% will be sent no later than eight (8) weeks before the start of the booking and will be paid no later than six (6) weeks before the start of the booking. The booking or final payment will not be refunded if the customer cancels the booking.
    6. If the customer does not pay in time the seller has the right to cancel the order without notice.
    7. Notices related to the invoice must be notified within days of the invoice’s date. The billing service charge is 3,50 €/invoice. To avoid misunderstanding, we will deal with issues and remarks on invoices only by email, address info@peaceandprivacy.fi
    8. Customer is to provide valid invoicing address and other invoicing details needed along with the reservation confirmation. If no billing instructions are provided, we will email the pdf invoice. The destination key code can only be handed over to customers whose bills have been paid before the date of arrival. If customer wishes to alter the invoicing details after the invoice has been made, we charge a 15 € change fee. In a new invoice, the due date will remain the same as the invoice previously sent. If our corporate customers require filling of separate supplier forms and / or additional administrative costs before submitting an invoice, we reserve the right to charge 35 €/hour for these working hours. For paper invoices, we charge 5 € for shipping.
    9. The destination is normally available from 14:00 on the day of arrival to noon on the departure day. Arrival times on Fridays are 16:00.
    10. The group size must be notified when confirming the reservation. If the group size increases from what was agreed upon the customer is obliged to notify the seller.
    11. However, if final cleaning is ordered, the guest should do the dishes they use, put the trash in the bin and remove the groceries they bring, and empty the hot tub after use. If the guest has not ordered linen, all members of the group should have their own towels, sheets and pillow case. The condition of the destination should be after normal living. View final cleaning checklist.
    12. If the customer has damaged any premises, areas or movables owned by the seller the seller has the right to bill the customer for the repair expenses. The customer is obliged to notify the seller immediately for any caused damage. Events that cause noise in the environment are prohibited.
    13. If the customer loses the key to the accommodation, the seller has the right to charge the customer for the costs incurred, however, at least € 200. 75 € / visit + 35 € / hour + travel allowance of 1 € / km will be charged for opening a door or other maintenance visit due to the customer.
    14. Forgotten items will be delivered to the guest by mail. The return will be charged at € 35 for handling and postage, regardless of the value of the returned item. It is not possible to retrieve lost and found items from the destination and all items will be returned to the customer by post. The customer must notify the marks of the forgotten goods with the return address in writing by e-mail to info@peaceandprivacy.fi
    15. The seller is not obliged to refund or compensate for any harm or damage caused to the customer by unpredictable force majeures or similar reason (such as natural phenomenon, blackouts, etc.)
    16. In a motorhome or caravan, overnight stays and their use of electricity in the courtyard of Peace & Privacy destinations are permitted provided that the terms and conditions relating thereto are expressly agreed upon at the time of booking.
    17. The use of electric for caravans and motorhomes and the charging of electric cars are in principle prohibited. Permission must be requested separately. We charge a one-time fee of 10 € / car / use for the use of electricity in caravans and motorhomes and for charging electric cars, if the electrical system of the destination is suitable for charging electric cars. We reserve the right to charge 20 € / car / use for unauthorized use and / or charging of electricity. If the site’s electrical system breaks down due to the customer’s use of electricity, the customer is obliged to reimburse all costs.
    18. Burning candles and outdoor folio candles in all areas inside or outside is forbidden for security reasons.
    19. The destinations have been pre-finished with a sand or similar product for anti-slippage. If necessary, the customer shall distribute it to the fairway.
    20. We appreciate if our guests do not bring plastic disposable tableware. They burden the environment and increase the waste load.
    21. Guests are free to bring their own food and beverages to each of our destinations, and use the table- and drinkware for each destination freely or alternatively order prepared meals from the vendor’s catering service according to separate vendor-provided menus. Guest may also choose to use another catering company of they choice, provided that such operator brings they own table- and drinkware and cares for the final cleaning of any premises they use.
    22. If the guest brings pets to the destination, the guest is fully responsible for their safety. Where necessary, means and / or substances for repelling pests may be used at destinations in order to e.g. the mice would stay away.
    23. If the destination is uncleaned or there are defects on arrival, the customer should contact us immediately by calling +358 (0)20 7300 888 (open from 10 to 18).
    24. If the customer has ordered the use of the bath tub(s) without the filling and preheating service, the customer must have previous general experience and / or expertise in the use of the bath tubs and bring matches. In frosts above 10 degrees, we do not recommend the use of bath tubs. We reserve the right to charge the customer for any damage costs due to improper use. If the use of bath tub(s) is prevented due to frost, we will fully refund the bath tub fee.
    25. We reserve the right to change our service prices published in internet at various third party web sites.
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