Questions and answers

Our website does not have a booking calendar. Instead, you will quickly receive reservation statuses by filling the offer request form. Our customer service will send you an offer to the destination of your choosing via email and, if your desired destination is not available at the given time, our customer service will suggest the best alternative.

The most convenient way to make a reservation is by filling the offer request form and have our customer service approach you via email within 2 workdays. After you have accepted the offer and paid the prepayment you have received the reservation is confirmed. We do not take in reservations only via phone however, we still offer information and answer questions via phone.

Yes. However, additional services must be ordered 14 days before arrival at the latest.

The exact group size must always be informed 14 days before arrival at the latest. You can inform us by contacting our customer service via email [email protected].

All reservations are payed with a bill sent in advance. Other payment methods are not available. For more information, please refer our terms of booking and payment.

Our destinations are available for our guests starting at 2 PM on the arrival day and at 4 PM on Fridays if not agreed otherwise. An earlier arrival can be ordered as an additional service in advance.

If any additional services such as guest reception has not been ordered, then our guests will arrive independently. Each destination has key box with code lock. Inside the key box is a single keychain with all the necessary keys to the destination.

You will receive the code and the key box location by calling the number +358 (0)20 7300 888 the day before or on the day of arrival between 10 am and 6 pm. Please understand that for security reasons we cannot deliver the code via SMS or email.

All deficiencies and flaws must be immediately reported to the number +358 (0)20 7300 888.

The use of an electric vehicle charging station can be booked as an additional service for a fee to such destinations, which are separately mentioned in the property description. More charging stations will be added to the destinations during 2024.

If there is no mention of the possibility of charging in the description, neither the electric wires nor the fuses are sized to withstand the charging load. Therefore, charging electric vehicles is prohibited for safety reasons in such destinations.

There are no neighbours within earshot nor view distance. Our Aulanko Peace and Evo Peace and Loppi Peace areas have multiple destinations. Also, in Aulanko Peace our destinations are outside earshot from each other. In addition, privacy is enhanced by fences and other view obstructions between buildings.

If our guests have not ordered any additional services (i.e. guest reception, preheated saunas and hot tubs or catering services) then they will enjoy their stay peacefully without the presence of staff. Our customer service will help with any problems from the number +358 (0)20 7300 888.

Standard cooking equipment and tableware is available and has been designed for groups sizes mentioned in the destination’s description.

Our destinations are focused on Peace and Privacy and therefore have no speakers nor any other audio playback systems. However, our guests are welcome to bring their own devices like Bluetooth speakers etc.

There are clear instructions next to the hot tub about filling and heating the hot tub. The sauna has a separate instruction on heating inside the sauna.

Firewood is available to our guests only if they have ordered the wood-heated sauna, the barbeque shelter or the hot tub, or if there is a fireplace in the main building (mentioned in the destination’s description/our offer).

You can consult our customer service for any other use for firewood 14 day before arrival at the latest. You can contact our customer service via email [email protected] and by phone +358 (0)20 7300 888.

Open fires such as candles are not allowed in our destinations for safety reasons. Instead you can bring LED candles and lanterns which do not use fire and use them as intended by the manufacturer.

Yes, if you have informed our customer service during the reservation or 14 days before arrival at the latest. We will charge an extra fee for campers/caravans/tents which depends on the length of stay, group size and possible power consumption of any vehicles.

You can contact our customer service via email [email protected] or by calling the number +358 (0)20 7300 888.

Toilet paper, dishwashing detergent and other cleaning products and equipment are included in the price. Paper towels, coffee filters and baking papers we ask our guests to bring with them if needed. This also applies to fire lighting equipment (matches and lighters). Clean cloth hand towels are available in the toilets, the use of which is durable and responsible compared to disposable slate paper.

Furniture may be moved as long as it is moved back into place before leaving the destination.

The villas do not have tablecloths suitable for festive dining, but can also be rented when ordering a catering service. Our larger villas have a few tall flower vases, but other table decorations are brought in by themselves.

You’ll find heating instructions within the tub and you can also read them online. To ensure safe use and prevent damage, the instructions must be strictly followed.

Our gests must depart on the final day by 12 PM if not agreed otherwise. A later departure is available as an additional service.

If our guests have not ordered the final clean-up service during reservation or 14 days before arrival at the latest, the cleaning of the destination is our guests’ responsibility.

The destination must be in the same state as it was before arriving. Cleaning equipment and detailed cleaning instructions are available in the destination. View final cleaning checklist.

Found items are delivered only by mail and we will charge an extra fee according to our terms of service. Found items are collected from the destination immediately after our guests’ departure when our staff performs a check/final clean-up in the destination before next guests. View detailed information of found goods handling.