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Instructions for our guests

This page contains guest instructions for Peace and Privacy accommodation. You can also find answers to the most common questions on our Q&A page. Please also note the terms and restrictions in our payment and booking conditions.

Arrival Instructions

All of our destinations are, in principle, equipped for self-arrival and departure, so the reception of staff must be ordered separately as an additional service.

In all of our destinations, the key can be found in the key box. You will receive the keybox location and the opening code by calling at our customer service number +358 (0)20 7300 888 the day before or on the day of arrival between 10 am and 6 pm. The key code is only handed over to the person who made the reservation. Please note that the key code is only provided by phone, not by email or text message. The call must come from the phone number that was given at the time of booking.

Aulanko Peace destinations (Aulanko Lake Hide-out, Aulanko Lakeside, Aulanko Grand Villa and Aulanko Lake Villa) are located at Aulangon-Heikkilän tie 168, FIN-13900 Hämeenlinna.

Evo Peace destinations (Evo Grand Villa, Evo Lake Apartment, Evo Twin, Evon Lakeside Villa and Evo Hunt House) are located at Kaitalammintie 75, FIN-16970 Hämeenlinna.

Evo Ruuhijärvi is located at Ruuhijärventie 137, FIN-16970 Hämeenlinna.

Evo Syväjärvi is located at Syväjärventie 127, FIN-16900 Hämeenlinna.

Evo Wilderness Villa is located at Niemisjärventie 459, FIN-16900 Hämeenlinna. Please note that the navigator often gives the wrong route, so we ask you to follow the linked directions.

Tavastia Privacy is located at Kirvesniemi 72, FIN-16900 Hämeenlinna.

Loppi Wilderness Villa is located at Räyskäläntie 830, FIN-12820 Loppi. The driveway has a lockable gate about 50 meters from the main building. If the port is locked, the key must be retrieved from the key box to open the gate.

Villa Springrock is located at Haukankalliontie 194, FIN-12380 Janakkala.

Räyskälä Grand Villa and Lake Apartment are located at Räyskäläntie 670, FIN-12820 Loppi.

Final cleaning checklist

If you have not ordered our final cleaning, please note the list below to facilitate your cleaning. By cleaning in this order, you will save time. Please do the cleaning carefully so that the next guests will have clean places when they come. Thank you!

Please remember to do the dishes you use and take the groceries you bring with you or litter, even if you have ordered the final cleaning as an extra service.

  1. Wash the dishes you’ve used and put them back in the cabinets. Close the tap for the dishwasher.
  2. Empty the fridge and freezer and take your brought food items with you.
  3. Ensure that the sink, stove, oven, fridge, and microwave are clean.
  4. Wipe the tables and surfaces. Also, wipe any splatters on the kitchen cabinet doors.
  5. Empty the trash bins, replace them with new garbage bags, and dispose of the trash bags in the bin.
  6. Bag used rental sheets and towels and leave the bags in the entrance. Place the pillows and blankets neatly on the beds.
  7. If you’ve moved furniture, put them back in their original places.
  8. Vacuum the floors and carpets and wipe away any stains and splatters with a damp cloth.
  9. Clean the toilets, bathroom, and sauna areas after use.
  10. Clean other spaces you’ve used (outdoor sauna, accommodation cabin, barbecue shelter, lean-to, etc.).
  11. Empty and rinse the hot tub if you’ve used it.
  12. If you’ve used the outdoor jacuzzi, check that it has enough water (water level at the LED lights) and the cover is in place. Finally lock the tub.
  13. Tidy up the outdoor area as well.
  14. Take with you empty bottles, cans, and cardboard when you leave.
  15. Before leaving, make sure the windows are securely closed, lock the doors carefully, and return the keys to the key box.

Please leave the premises in the condition you would like them to be when you come back.

NOTE: If the customer has not ordered final cleaning and has not performed final cleaning according to the final cleaning checklist, we reserve the right to charge triple the final cleaning price.

Hot tub usage instructions

  1. Check that the water drain plug is closed before filling the tub. Make sure you press the plug all the way down.
  2. Insert the water hose between the lid and open the water inlet.
  3. Do not start heating until there is at least half the water. The stove will break if the heating is started earlier.
  4. Light the stove with dry, small pieces of firewood. Add more firewood at regular intervals.
  5. Add water until the water level is about 25 cm from the top of the tub, do not fill any more.
  6. Heating to about 35 degrees usually takes 2 to 5 hours, after which add more firewood as needed. Keep the lid on the tub during heating to heat up much faster and save energy.
  7. You can mix the water from time to time, for example on the brush arm, so that the water is evener.
  8. When you stop using hot tub, proceed as follows:
    1. Wait until the fire is completely out of the stove. Do not put out the fire, but let it burn to its end in peace.
    2. When the fire is completely extinguished, open the drain plug. The tub must always be emptied of water as soon as the fire is completely extinguished. If the tub has not been emptied after use and it breaks, e.g. due to frozen water, we reserve the right to charge the customer for the repair costs.
    3. If it’s freezing outside, please bring the filling hose inside the sauna or washroom.
  9. In the event of severe frost (-15 degrees or more) we do not recommend using hot tub, as there is a high risk of personal injury and broken HVAC equipment. If the use of the hot tub is prevented due to severe frost, we will refund the price of the hot tube use. We will inform you before the start of your reservation if the use of tub is not recommended.

Enjoy the warmth!

Use of open fireplaces

The use of open fireplaces is allowed when the terrain and grass fire warning is not valid in the area. We ask you to check the current warning situation on the website of the Finnish Meteorological Institute.

Found goods inquiries

We do not handle issues related to found goods over the phone. Unfortunately it is not possible to pick up found goods from the accommodation afterwards, but all goods will be returned to the customer by post. Handling and postage costs of €45 will be charged for the return, regardless of the value of the returned goods. With the said compensation of 45 euros, we transport the found goods to the post office, pack them and pay the postage.

The customer must report the identifying marks of the forgotten goods and the return address via a separate form, after which our customer service will contact you. Please note that we can only release information about found goods to the person in whose name the reservation has been made.